Terms of Use

Understanding these Terms

We kindly request that you carefully peruse these terms before utilising our website. These terms provide guidance on how our website can be used. By browsing our website, you consent to these terms. If you do not agree with these terms, kindly refrain from using our site.

Your Personal Data

We handle your personal data provided on our website in line with our Privacy Policy. Please ensure that your data, including usernames and passwords, are kept confidential, secure, and up-to-date.

Website Content

We make a consistent effort to ensure our website functions smoothly at all times, but we cannot guarantee its availability or accessibility. We will not be liable for any damages, loss, costs, or expenses incurred due to any lack of availability or accessibility of our website. If product prices are incorrectly displayed, we reserve the right to correct the prices and not sell the product at the incorrect price.

Links and Content Sharing

Links and content sharing options (via social media, blogs, etc.) are provided for your convenience. These do not indicate our endorsement or affiliation with the linked websites. We are not liable for the content of any linked websites or the legal consequences of your interaction with these third parties.

Do note that if you share content onto other platforms, there may be distinct terms and conditions associated with that platform. Review the terms and conditions of any site where you intend to share content.

Copyright

All website content, including text, descriptions, images, and logos, is owned by Leeloo Dolls. You are allowed to download and print extracts for personal use. You may also share downloaded extracts with others for non-profit purposes.

For any other use of our content, including framing the website, please contact us for permission.

Stay Updated

We reserve the right to update the terms of our website and product offerings at any time. These changes will be effective immediately upon posting and will apply to all future use of our website. Regularly review our posted General Terms and Conditions and policies as they may have changed since your last visit.

Website Usage Restrictions

Your use of our website should not involve any activities that interfere with its security features, compromise the integrity of user account details, misrepresent identity or affiliation, send spam messages, engage in illegal conduct, introduce harmful software, collect data in violation of these terms, submit abusive or offensive content, infringe on third party rights, or defame others.

If these Terms of Use are breached, we may restrict your access to this website temporarily or permanently. We may also report you to law enforcement authorities, issue a warning, pursue legal action, and recover costs associated with such actions.

Governing Law

These terms are governed by English law. If you are a consumer, we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a business, these terms are subject to the exclusive jurisdiction of the courts of England and Wales.

Queries?

Should you have any questions about anything on this website, feel free to contact us.

General Terms & Conditions

Website Content

Our website displays product colours as accurately as possible. However, due to variations in individual monitor settings, the precise colour might differ slightly from what you see on your screen. Images and photos on our website are solely for illustration and may not reflect the exact appearance of a product. For detailed product descriptions and specifics, please refer to the product description pContainer.

We strive to provide the most accurate and up-to-date information on our website, including product descriptions and pricing. However, should errors occur, we will promptly make the necessary corrections. In case such an error affects your order, we will notify you immediately.

While we continually check our website for potential viruses and malware, we cannot guarantee that the website will be completely free from harmful content.

Product Availability

All our products are available while stocks last, and there might be instances when we can't fulfil your order. Under unexpected circumstances, we might have to temporarily or permanently discontinue selling products through Leeloo Dolls, with or without prior notice. We are not liable for any loss resulting from modifications or updates to our website.

Security

Please maintain the confidentiality of your login details, password, and other account information. If you suspect a breach of your account security, kindly contact us immediately.

Eligibility to Place Orders

You can place orders on Leeloo Dolls's online store only if you are aged 18 years or above. You will need a valid email address and telephone number for easy communication. Products sold through Leeloo Dolls's online store are intended for personal use and are not suitable for commercial or industrial usage.

Order Confirmation

Upon placing an order, we will send you an email confirmation containing details about the ordered products, the total cost of your order (including delivery), and your order number. This email also serves as your VAT payment receipt.

Your order will be accepted when we dispatch the product(s) to you. Until we dispatch the product(s), no contract will exist between us. We reserve the right to decline any order without any obligation to explain our decision. If we are unable to fulfil your order, we will inform you at the earliest convenience.

Payment

We accept all major credit and debit cards, such as VISA, VISA Electron, Mastercard, Maestro, and American Express. Additionally, we facilitate payments through Klarna and PayPal.

We will charge your card when you place your order. However, this doesn't imply order acceptance. If we can't accept your order for any reason, we will issue a full refund within 14 days.

Pricing

Unless stated otherwise, all prices listed on Leeloo Dolls's online store include VAT and other relevant taxes. The product prices include delivery charges.

Pricing Errors

In case of pricing errors, we will inform you as soon as possible, giving you the option to cancel or reconfirm your order at the correct price. If we can't reach you via the provided contact details, we will deem the order as cancelled and notify you through an email.

Delivery Terms

If you have any additional questions, please visit our delivery page for more information.

While we partner with trustworthy logistics service providers for our delivery services, we remain responsible for ensuring delivery services align with the terms stated herein.

Delivery Charges

Delivery services cover both UK and International locations, unless otherwise agreed upon with the buyer prior to purchase or before the completion of an order at the factory. Please consult our delivery page for detailed information.

Production & Delivery Timeframes

Exact delivery times depend on the intricacy of the order, the logistics company, and the delivery address. The following are the approximate delivery times for UK, EU & USA orders. International orders from other countries might require longer periods. Nonetheless, delivery time is not a binding term of the contract between us.

Average Production Times:
TPE: 7 - 14 daysSilicone: 14 - 30 days
Average Delivery Times to the UK, EU & USA:
14 days
Average International Delivery Times
Depends on country

We strive to fulfil the delivery date, however, there may be circumstances when we can't, resulting in a change of the confirmed delivery date. We will inform you beforehand in such cases.

Changing Delivery Date

Should you wish to adjust the delivery date, please get in touch with us via the form provided on the delivery page.

Our Responsibilities

We strive to meet the agreed delivery date, but there may be circumstances when we can't, and your confirmed delivery date will have to be revised accordingly.

In such instances, we will endeavour to contact you to arrange an alternate delivery date or time. We are not responsible for any losses (including but not limited to profit, revenue, savings, business reputation, or business opportunities) resulting from delivery delays due to unforeseen circumstances.

We do not accept liability for stolen goods following the handover of goods from the delivery driver to the customer.

Damaged Orders

In the event your order arrives damaged, we commit to providing a replacement or a refund, given that the damage was inflicted during delivery and not caused by you. You are required to document the order unpacking process through videos and photos. Please visit our page for detailed rules regarding order acceptance.

Privacy and Confidentiality

Our Privacy Policy, in conjunction with our website usage terms, explains the purpose and processing method of the data we collect from you. We encourage you to review our Privacy Policy, available on our website, to comprehend our views, practices, and how we manage your data.

Governing Law and Jurisdiction

These terms are governed by the laws of England, and the courts of England have exclusive jurisdiction. Your statutory rights remain unaffected by these terms.

Returns, Cancellations & Refunds

As soon as your payment is received, we begin processing your order. Within the first 24 hours, If the order is already received by the factory but production has not started, the order can be cancelled.

You are allowed to return a product if it was damaged during its manufacturing or shipping. However, damages caused by you are non-returnable.

Should your order arrive damaged due to the shipping company's negligence, we assure a replacement or refund. You will need to provide proof of this damage through photos and videos captured during the unboxing process. You must report the damage and arrange for a return within 14 days of delivery. Please refer to Returns & Refunds page to understand the regulations for returning an order.

Exceptions:
Certain cosmetic defects are not deemed as reasons for return:
  • Skin - Minor skin imperfections and slight changes on the surface due to the production process, such as injection sites and mold seam lines, aren't considered as defects and aren't covered by our money-back guarantee.
  • Fingernails and toenails - Doll nails may become loose during shipping. In such cases, simply reattach them using nail glue as instructed in our cleaning and care guide.
  • Eyelashes - Like nails, eyelashes may occasionally fall off. Fixing them is a simple task using standard eyelash glue.
  • Makeup - Every doll is uniquely handcrafted, including its semi-permanent makeup application. Consequently, there could be minor variations. You'll receive photos of your doll before it's shipped from the workshop. If the makeup doesn't match your expectations, it can be adjusted before shipping. We appreciate customers pointing out any issues when they review the post-production photos.

Damage caused by inappropriate handling or negligence from the buyer is not covered, including limb stretching and tearing due to mishandling.

Additional exclusions from return/refund:
  • Lack of proof of purchase
  • Returning product(s) without complete packaging and contents

How to Cancel Your Order

You may cancel your order and receive a full refund within 24 hours of payment. After this period, a refund will not be available.

To cancel your order, please reach us through our contact us page. Please provide your order number for quicker assistance and specify which product(s) you wish to cancel.

Returning Delivered Items

Upon approving your return/refund request, we will reach out to you to arrange for a courier pick-up or a drop-off location based on the courier's availability in your area. You should ensure the product(s) are securely packaged and ready for shipping, including any labels provided by us. You agree to take reasonable care of the product(s) from the time they are delivered until they are returned.

Refund Policy

We will process your refund as quickly as possible within the following timelines:

  • If you cancel before receiving the product(s), within 14 days after you notify us of your decision to cancel the contract
  • If you have returned the product(s) to us, within 14 days after the day we receive the product(s) back, or the day you provide us with evidence that you have dispatched the product(s) back, whichever is earlier.

The refund will be made through the original payment method used at the time of purchase.

Our Responsibilities

We strive to meet the agreed delivery date, but there may be circumstances when we can't, and your confirmed delivery date will have to be revised accordingly.

In such instances, we will endeavour to contact you to arrange an alternate delivery date or time. We are not responsible for any losses (including but not limited to profit, revenue, savings, business reputation, or business opportunities) resulting from delivery delays due to unforeseen circumstances.

We do not accept liability for stolen goods following the handover of goods from the delivery driver to the customer.

Damaged Orders

In the event your order arrives damaged, we commit to providing a replacement or a refund, given that the damage was inflicted during delivery and not caused by you. You are required to document the order unpacking process through videos and photos. Please visit our page for detailed rules regarding order acceptance.

Privacy and Confidentiality

Our Privacy Policy, in conjunction with our website usage terms, explains the purpose and processing method of the data we collect from you. We encourage you to review our Privacy Policy, available on our website, to comprehend our views, practices, and how we manage your data.

Governing Law and Jurisdiction

These terms are governed by the laws of England, and the courts of England have exclusive jurisdiction. Your statutory rights remain unaffected by these terms.

Our Liability

Under these general terms, conditions, and returns policy, our total liability to you will not surpass the cost of the goods you purchased through Leeloo Dolls, as long as we take necessary care during the delivery of the goods.

We will not be accountable for any loss of revenue, anticipated savings, goodwill, business opportunities, harm to your reputation, or any losses that were not reasonably predictable by both parties at the time of your purchase or order acceptance.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

When you purchase as a consumer, these general terms, conditions, and the returns policy will not interfere with your rights under law, which cannot be excluded otherwise. For further information, you may contact your local Citizens Advice Bureau.

About Our Relationship

For more information about Leeloo Dolls or to get in touch with us, please contact us.

Waiver

Even if you violate these terms, conditions, or the returns policy, and we do not react, we retain the right to use our rights and remedies in any other situation where these terms, conditions, or returns policy are breached.

Privacy

Our privacy policy, along with our website's terms of use, explains why we gather data from you and how Leeloo Dolls will process it. We encourage you to review our Privacy Policy on our website to understand our views and practices regarding your data.

Under the Data Protection Act 2018 and any future amendments or subsequent legislation, Leeloo Dolls Ltd. is identified as the "Data Controller".

Our Responsibilities

If you have a complaint regarding a product or service acquired from Leeloo Dolls, please contact us.

If you remain unsatisfied with our resolution, the EU Online Dispute Resolution platform is accessible at https://ec.europa.eu/consumers/odr/.

Governing Law

For consumers, these general terms and conditions, their subject matter, and formation are governed by English law. Both parties agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you're a resident of Northern Ireland or Scotland, you may bring proceedings in your respective jurisdictions.

For businesses, these general terms, conditions, their subject matter, and formation (including any non-contractual disputes or claims) are governed by English law. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 22/05/2023