Order Status & Tracking
For your convenience, we provide you with two options to stay in control of the delivery process:
Self-Tracking:
Upon placing your order, you will receive a tracking number, a link to the Transport Company's webpage, and instructions on how to track your package independently.
Leeloo - Doll Tracker:
Our dedicated delivery notification and tracking system ensures you stay informed every step of the way. Once you place your order, we will promptly update you via email on the progress of your delivery.
Here's a breakdown of the stages:
Stage 1 - Processing:
As soon as we receive your order, we will send a confirmation email to you. Within 24 hours, we will process your order, prepare the technical specification for the factory, and send your doll off to production. After the factory has started producing your doll, you will receive a notification via email.
This takes:
Up to 24 hours
Stage 2 - Manufacturing:
The manufacturing of the main components of the doll includes preparing the materials, creating the body and head, followed by casting and drying processes. Once this fundamental stage of the doll’s production has been completed, you will be notified via email.
On average, Manufacturing takes:
TPE dolls: 7 - 10 days
Silicone dolls: 14 - 20 days
Stage 3 - Post-Processing:
At this point in the process, the doll receives its final touches. Artists meticulously apply makeup, define shadows, and add intricate details by hand. Once this is complete, the doll is ready to be packaged and dispatched. You will receive an email notification as soon as this last stage of the doll's production is finished.
On average, Post-Processing takes:
TPE dolls: 3 - 7 days
Silicone dolls: 7 - 14 days
All stages of production (Manufacturing and Post-Processing) takes:
TPE dolls: 7 - 14 days
Silicone dolls: 14 - 30 days
Stage 4 - Awaiting Client Approval:
Once your doll is ready, we will send you photos and videos for your confirmation via email. Only after you confirm that the produced doll meets your expectations, we proceed with shipping.
Stage 5 - Shipping:
Upon placing your order, you will receive via email a tracking number, a link to the Transport Company's webpage, and instructions on how to track your package independently.
On average, shipping takes:
7 - 14 business days (UK, EU & USA)
Stage 6 - Delivered:
After customs clearance, your order will be handed over to the courier for delivery. You will receive an email notification with the delivery details.